Website Privacy Policy

This Privacy Policy applies to all personal information collected by Buildnco (“we”, “us” or “our”) via the website located at www.buildnco.com.au (“Website”).

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information do we collect?

The type of personal information we collect depends on how you interact with our Website.

We may collect:

• Full name
• Email address
• Phone number
• Address or project location
• Details about your renovation, building or enquiry
• Any other information you provide to us through contact forms or email

We may also automatically collect:

• IP address
• Browser and device type
• Pages visited
• Time spent on the Website
• Cookies and analytics data

2. Personal Information and Sensitive Information

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual or an individual who is reasonably identifiable.

Buildnco does not generally collect Sensitive Information (such as health information, political beliefs or religious beliefs). If we do collect such information, we will only do so in accordance with the Privacy Act and with your consent or where required by law.

3. How we collect your Personal Information

We collect Personal Information when you:

• Submit an enquiry through our Website
• Request a quote
• Contact us via email or phone
• Subscribe to marketing communications

We also use cookies and analytics tools to improve Website functionality and user experience. Cookies do not generally identify you personally.

Where reasonable and practicable, we collect Personal Information directly from you.

4. Purpose of collection

We collect Personal Information to:

• Respond to enquiries and provide quotes
• Manage client relationships
• Provide building and renovation services
• Improve our Website and services
• Send marketing communications (where you have opted in)
• Comply with legal obligations

We may disclose your Personal Information to trusted service providers who assist in operating our Website or business, including IT providers, marketing platforms and professional advisers.

We do not sell your Personal Information.

5. Overseas disclosure

Some third-party service providers we use (such as website hosting, analytics or marketing platforms) may store or process data overseas. We take reasonable steps to ensure that any overseas recipients handle your information in accordance with Australian privacy laws.

6. Security, access and correction

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

You may request access to or correction of the Personal Information we hold about you in accordance with Australian Privacy Principles 12 and 13 by contacting us in writing.

When we no longer require your Personal Information, we will take reasonable steps to destroy or de-identify it.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact us

If you have any questions about this Privacy Policy, wish to access your Personal Information, or make a complaint, please contact:

admin@buildnco.com.au